ION* Biome

Intelligence
of Nature

Shipping & Delivery

Orders are dispatched Monday - Friday

Wherever possible, we aim to ensure same-day dispatch for orders placed before 2pm.

On Mondays and any day following a public holiday, we experience a backlog of orders therefore same day dispatch may simply not be possible.

UK
Orders dispatched by standard delivery should be expected within 5 working days.

Orders dispatched by express delivery should be expected within 1 – 2 working days.

Any significant delays will be notified by ourselves or the carrier.

Dispatch times provided are targets but on occasion, delays are inevitable. In such cases, we’re genuinely very sorry and will try to expedite your order as soon as possible but we cannot be held liable for carrier failure.

How much will delivery cost and how long will delivery take?

UK
  • Free standard UK delivery is offered for orders over £69.95.
  • Standard @ £3.49 (aims for 3 – 5 working days)
  • Express @ £8.50 (aims for 1 – 2 working days)

Europe
(Prices are based on order weight and shipping method selected)
  • Standard starts @ £7.90 (aims for delivery within 21 working days)
  • Express starts @ £19.49 (aims for delivery within 5 working days)
Do you deliver to hotels?
We accept orders with a hotel as the delivery address however, we will ensure a fully tracked signature delivery service is used and we will not be held responsible for any successful delivery to a hotel that is not received by the hotel guest.
Damaged in transit
If your order arrives and it is clearly damaged, if it is possible to sign for the delivery as damaged, please do so as this speeds up the claim process. Please take photos of both the exterior and then the subsequent damaged items as without these, we cannot offer a refund or replacement. All damages must be reported within 48 hours of receipt by email or phone. Please do not open the damaged product until you have been in communication with us.
Selected Shipping Method
We reserve the right to amend the shipping method chosen to give your order the added security of tracking and/or a signature. If you specifically request we send an order without tracking, you agree to waive your right to a replacement or refund if the parcel is lost. This also applies if you specify a "safeplace" and tracking indicates successful delivery.