ION*

Intelligence
of Nature

Terms of Service

Welcome to the ION*BiomeTM Product and Brand UK Website, UK.ionbiome.com ("Website"). These Terms of Service ("Terms") govern your use of the Website, which is owned by Biomic Sciences, LLC, a Virginia limited liability company ("We" "our"), and operated by Detoxpeople Ltd., T/A YourHealthBasket ("Licensee"), an English company. By using the Website, you ("Customer" or "User") agree to be bound by these Terms and by our Privacy Policy, located at https://uk.ionbiome.com/pages/privacy.
No Medical Advice
The information provided on this Website is for informational purposes only and is not intended as information on which you should rely or as a substitute for advice from your physician or other health care professional. ION* Biome Products (“Products”) as well as or any information contained on or in any product label or packaging, are not intended to diagnose, treat, cure or prevent illness or disease. You should not use any of the information on the Website for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional or specialist before taking or refraining from taking, any action on the basis of this Website. You should carefully read all information provided on or in any Product label or packaging, before using any medication or nutritional, herbal, food, or homeopathic product or supplement (including regarding any interactions between any medication or supplement you are currently taking and such products), before starting any diet or exercise program, or before adopting any treatment for a health problem, or if you have or suspect you might have a health problem. Customers should always carefully check all the details printed on the label before opening the Product.
Changes to the Terms
We may modify these Terms at any time, in our sole discretion. If we do so, we'll let you know by posting the modified Terms on the Website. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes. It's important that you review the modified Terms whenever we modify them because if you continue to use and access the Website after we have posted the modified Terms, you are indicating to us that you agree to be bound by the modified Terms. If you don't agree to be bound by the modified Terms, then you may not use the Website anymore. We reserve the right to change or discontinue all or any part of these Terms or the Website, at any time and without notice, at our sole discretion. You must be eighteen (18) years of age or older to use the Website.
Account and Account Security
In order to access certain aspects of our Website (such as ordering Products), you may be asked to create an account ("Account"). It's important that you provide us with accurate, complete, and up-to-date information for your Account and you agree to update such information to keep it accurate, complete, and up-to-date. If you don't, we might have to suspend or terminate your Account. You agree that you won't disclose your Account password to anyone and you'll notify us in writing immediately of any unauthorized use of your Account at uk.info@ionbiome.com. You're solely responsible for all activities that occur under your Account, whether or not you know about such activities and such responsibility will include, but not be limited to, the payment for any Products purchased through the Website and all other activities and conduct done under your Account.
Products for Personal Use Only
Products available for purchase on the Website are for personal use only and may not be resold, distributed or otherwise used. Only authorized resellers or distributors can resell the Products. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or Products to be provided to you that we believe, in our sole discretion, may result in the violation of these Terms.
Payment
Payments are required to be made in £(Pounds) Sterling and may be made using accepted methods of payment through PayPal, outlined at checkout. PayPal's terms and conditions can be found on https://www.paypal.com/us/webapps/mpp/ua/legalhub-full. PayPal's privacy policy is found on https://www.paypal.com/us/webapps/mpp/ua/privacy-full. PayPal's policies will apply to any transaction made on PayPal.
E-Commerce Platform
Purchases are made on our third- party provider, Shopify, who provides our e-commerce platform. Shopify's terms and conditions can be found on https://www.shopify.com/legal/terms and their privacy policy can be found on https://www.shopify.com/legal/privacy.
Prices
Prices displayed on uk.ionbiome.com will be the prices charged while stocks last. Price and availability are subject to change without notice. We reserve the right to change prices at any time.
Shipping
Dispatch of orders is targeted as the same day provided your order is received before 3 p.m. GMT. During busy periods we may not be able to accommodate same day dispatch. Please contact us for time sensitive orders. We are not liable for errors in postcode or other address information once the order has been fulfilled and dispatched. For all orders, we are not liable for losses resulting from an incorrect delivery address. Orders are dispatched five (5) working days a week, excluding Bank Holidays. In the event that we will not be able to dispatch your order within five (5) working days, you will be contacted by email and offered a full refund or further details of when Product can be shipped.
All shipping is charged as per order weights and chosen method of dispatch as shown in the cart at the time of placing your order. Shipping prices are charged at the cost price of the Postal/Carrier service chosen plus VAT. Customers are not charged for packaging unless a specific request is received prior to dispatch.
As Product will not fit through letter boxes, you must provide us with a valid address where Product can be delivered. Please also note that orders over the value of £100 may require a signature on delivery. We reserve the right to amend the shipping method chosen to give your order the added security of tracking and/or a signature. If you specifically request that we send an order without tracking, you agree to waive your right to a replacement or refund if the parcel is lost. We retain proof of postage at all times.
Delays and Losses
We are not responsible for delays in postal or carrier delivery. If there are any delays or problems with the delivery of your Products, we will make provide reasonable assistance in providing tracking numbers or contacting carriers. We are not responsible for delays or loss caused by the Royal Mail until the Royal Mail's "claims waiting time" has expired. This is also the policy for all courier deliveries. If your Product has not been received within 7 of placing the order, please contact your local postal/sorting office. If your order has still not arrived after 4 weeks, notify us at uk.info@ionbiome.com. We are unable to assist you if you notify us of a loss after 60 days from the date your order was placed.

For orders that arrive with missing or damaged Product, please contact us within 24 hours and retain the original packaging. Failure to notify us by email or phone within 24 hours may invalidate any replacement or refund. If you specify a "safe place" for your order to be left and our tracking indicates that it was delivered as specified, we cannot be held responsible for any losses or damage.
Returns
We offer a thirty (30) day return policy on Products that are shipped from our warehouse, so long as the security seals on the Product are intact. Please ensure that the Products meet your needs and math the order placed. We will only accept Product returned in its original, unopened condition. Do not break any seals, labels or other packaging until you ensure that your order is accurate.

To return Product, please contact us by email at uk.info@ionbiome.com. Once we receive the Products in their original, unopened condition, a refund/replacement will be issued to you by the same method you originally paid. For any returns, items should be well packed and sent by recorded delivery.

We accept no responsibility for returns lost before our confirmed receipt. Returns can only be accepted within 30 days of the date of the original order and an extension on this timescale will not be granted unless the circumstances are highly unusual. These conditions do not affect your statutory rights.

In the event that the return was due to our error, we will provide you with a return envelope or label to return the Product.

We are passionate about you and we take our customer care very seriously but being human, we can on very rare occasions make an error at the time of picking your order. If we do make a mistake, please tell us and we will do all within our control to remedy the situation as quickly as possible.
Website Content
For purposes of these Terms, "Website Content" means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available on the Website including all trademarks and copyrights and all accompanying intellectual rights thereto. We and our licensors exclusively own all right, title, and interest in and to the Website Content. You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Website as a whole or any portion thereof, or the Website Content. We grant you a non-exclusive license to access and use such Website Content solely for the purposes set forth in these Terms. You are prohibited from using the Website Content for any other uses.
Rights/Prohibitions in Website Content
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to view, display, and print the Website Content solely in connection with your permitted use hereunder and solely for your personal and non-commercial purposes. However, you agree not to:
  • Collect or store any personally identifiable information from the Website from other users of the Website without their express permission;
  • Use the Website or the Website Content in any way, or upload, publish, submit, or transmit any content that: (i) infringes, misappropriates or violates a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading, or deceptive; (iv) is defamatory, obscene, pornographic, vulgar, or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;
  • Use, display, mirror, or frame the Website or any individual element thereon, Website Content, our name, any of our trademarks, logos, or other proprietary information without our express written consent;
  • Use the Website or any Website Content for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
  • Attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Website;
  • Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Website;
  • Impersonate or misrepresent your affiliation with any person or entity;
  • Violate any applicable law or regulation;
  • Encourage or enable any other individual to do any of the foregoing.

We may monitor the Website for the purpose of operating the Website, to ensure compliance with these Terms, or to comply with applicable law or other legal requirements, and may remove or disable access to it at any time and without notice. Further we have the right to investigate violations of these Terms or conduct that affects the Website, and may also consult and cooperate with law enforcement authorities to prosecute users who violate the law. We may also terminate your use of the Website for any reason in our sole discretion.
Account Deletion and Termination
You may cancel or delete your Account at any time by sending an email to us at uk.info@ionbiome.com or by calling 0330 223 5646. Removal of your account will result in your inability to access the account or any associated information such as purchase history. Please see our Privacy Policy regarding the deletion of your personal data.
Warranty Disclaimers
The Website and all its services and offerings are provided "as is," without warranty of any kind. Without limiting the foregoing, we explicitly disclaim any warranties of merchantability, fitness for a particular purpose, quiet enjoyment, and non-infringement and any warranties arising out of course of dealing or usage of trade. We make no warranty that the Website will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any Website Content. To the extent permitted by law, we exclude all conditions, warranties, representations, express or implied, which may apply to the Website or to any Website Content. We do not give any representation, warranties or undertakings in relation to the Products, including whether they will be suitable for your particular purposes. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
Indemnity
You will indemnify and hold harmless us, DetoxPeople, and our and their officers, directors, employees and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (i) your access to or use of the Website; (ii) your User Content; or (iii) your violation of these Terms.
Limitation of Liability
To the extent allowable by law, neither we nor DetoxPeople, including all officers, directors, employees, and agents nor any other third party or their officers, directors, employees, and agents involved in creating, producing, or delivering the Website and content will be liable for any incidental, special, exemplary, or consequential damages, including lost profits, loss of data or goodwill, service interruption, computer damage or system failure or the cost of substitute services arising out of or in connection with these Terms or from the use of or inability to use the services or content, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not we have been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose. Any dispute or claim arising from a transaction with us will be limited to the total purchase price of the goods involved.
Laws of England
The Product is considered a food supplement, which is regulated in England as a food product under the applicable laws and regulations. This Website and any offerings thereon are governed by the Laws of the England.
Privacy
Please refer to our Privacy Policy found on https://uk.ionbiome.com/pages/privacy for information on how we collect, use, and disclose information from our customers and users. Please refer to our Cookies Policy found on http://uk.ionbiome.com/pages/cookies.
General Terms
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. We may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

These Terms constitute the entire and exclusive understanding and agreement between us and you and supersede and replace all prior oral or written understandings or agreements between us and you regarding the subject matter herein. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by our duly authorized representative. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
Contact Information
If you have any questions about these Terms or the Services, please contact Your Health Basket at 0330.223.5646, Unit 1 Drakes Ln, Industrial Estate, Drakes Lane, Boreham CM3 3BE, UK.